I have started using Arkadin Web conferencing and this looks as if it will be very useful.
Web conferencing allows remote conferencing with multiple users but as well as sharing a telephone conversation, a screen can be shared too. This is especially useful for business partnering discussions, where I as the accountant am talking operational managers through numbers. In the past I have sent large spreadsheets, waited ages for my client to open them and had discussion where I might have to keep referring to row numbers and column names. Now I can share my screen so that the client sees what I see. They see me point my mouse, I can highlight information and they can see it in real time.
This will also be useful for training where I can show a client what to do, or they can show me what they are doing and I can explain the problem.
More info at www.arkadin.com
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