Management Dilemma: The Rule of 98/2 - BusinessWeek

An interesting article which ties in with some of the differences I have sometimes seen between the private and public sectors. In the private sector, they can get rid of the the 2% (and they often do, at a cost) but in the public sector the rules prevent this - therefore more rules are created to control the 2%. The 98% are then constrained by the new rules (at a cost) while the 2% ignore them or get round them.

Management Dilemma: The Rule of 98/2 - BusinessWeek